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Sunday, January 12, 2020

Thin client

From Wikipedia, the free encyclopedia
 
Thin clients connected to their server via a computer network
 
A public thin-client computer terminal inside a public library
 
An Aleutia E3 thin client, with flash memory
 
A thin client is a lightweight computer that has been optimized for establishing a remote connection with a server-based computing environment. The server does most of the work, which can include launching software programs, performing calculations, and storing data. This contrasts with a fat client or a conventional personal computer; the former is also intended for working in a client–server model but has significant local processing power, while the latter aims to perform its function mostly locally. 

Thin clients occur as components of a broader computing infrastructure, where many clients share their computations with a server or server farm. The server-side infrastructure uses cloud computing software such as application virtualization, hosted shared desktop (HSD) or desktop virtualization (VDI). This combination forms what is known as a cloud-based system where desktop resources are centralized at one or more data centers. The benefits of centralization are hardware resource optimization, reduced software maintenance, and improved security.
  • Example of hardware resource optimization: Cabling, busing and I/O can be minimized while idle memory and processing power can be applied to user sessions that most need it.
  • Example of reduced software maintenance: Software patching and operating system (OS) migrations can be applied, tested and activated for all users in one instance to accelerate roll-out and improve administrative efficiency.
  • Example of improved security: Software assets are centralized and easily fire-walled, monitored and protected. Sensitive data is uncompromised in cases of desktop loss or theft.
Thin client hardware generally supports a keyboard, mouse, monitor, jacks for sound peripherals, and open ports for USB devices (e.g., printer, flash drive, webcam). Some thin clients include legacy serial or parallel ports to support older devices such as receipt printers, scales or time clocks. Thin client software typically consists of a graphical user interface (GUI), cloud access agents (e.g., RDP, ICA, PCoIP), a local web browser, terminal emulators (in some cases), and a basic set of local utilities.

Characteristics


Architecture

In using cloud-based architecture, the server takes on the processing load of several client sessions, acting as a host for each endpoint device. The client software is narrowly purposed and lightweight; therefore, only the host server or server farm needs to be secured, rather than securing software installed on every endpoint device (although thin clients may still require basic security and strong authentication to prevent unauthorized access). One of the combined benefits of using cloud architecture with thin client desktops is that critical IT assets are centralized for better utilization of resources. Unused memory, bussing lanes, and processor cores within an individual user session, for example, can be leveraged for other active user sessions.

The simplicity of thin client hardware and software results in a very low total cost of ownership, but some of these initial savings can be offset by the need for a more robust cloud infrastructure required on the server side.

An alternative to traditional server deployment which spreads out infrastructure costs over time is a cloud-based subscription model known as desktop as a service, which allows IT organizations to outsource the cloud infrastructure to a third party. 

Simplicity

TA7 thin client by Gigabyte

Thin client computing is known to simplify the desktop endpoints by reducing the client-side software footprint. With a lightweight, read-only operating system (OS), client-side setup and administration is greatly reduced. Cloud access is the primary role of a thin client which eliminates the need for a large suite of local user applications, data storage, and utilities. This architecture shifts most of the software execution burden from the endpoint to the data center. User assets are centralized for greater visibility. Data recovery and desktop repurposing tasks are also centralized for faster service and greater scalability.

Hardware

While the server must be robust enough to handle several client sessions at once, thin client hardware requirements are minimal compared to that of a traditional PC desktop. Most thin clients have low energy processors, flash storage, memory, and no moving parts. This reduces the cost and power consumption, making them affordable to own and easy to replace or deploy. Since thin clients consist of fewer hardware components than a traditional desktop PC, they can operate in more hostile environments. And because they typically don't store critical data locally, risk of theft is minimized because there is little or no user data to be compromised.

Graphics

Modern thin clients have come a long way to meet the demands of today's graphical computing needs. New generations of low energy chipset and CPU (Central Processing Unit) combinations improve processing power and graphical capabilities. To minimize latency of high resolution video sent across the network, some host software stacks leverage multimedia redirection (MMR) techniques to offload video rendering to the desktop device. Video codecs are often embedded on the thin client to support these various multimedia formats. Other host software stacks makes use of User Datagram Protocol (UDP) in order to accelerate fast changing pixel updates required by modern video content. Thin clients typically support local software agents capable of accepting and decoding UDP. 

Some of the more graphically intense use cases, remain a challenge for thin clients. These use cases might include the applications like photo editors, 3D drawing programs, and animation tools. This can be addressed at the host server using dedicated GPU cards, allocation of vGPUs (virtual GPU), workstation cards, and hardware acceleration cards. These solutions allow IT administrators to provide power-user performance where it is needed, to a relatively generic endpoint device such as a thin client.

Limitations

To achieve such simplicity, thin clients sometimes lag behind desktop PCs in terms of extensibility. For example, if a local software utility or set of device drivers are needed in order to support a locally attached peripheral device (e.g. printer, scanner, biometric security device), the thin client operating system may lack the resources needed to fully integrate the required dependencies (although dependencies can sometimes be added if they can be identified). Modern thin clients address this limitation via port mapping or USB redirection software. However, these methods cannot address all scenarios. Therefore, it is good practice to perform validation tests of locally attached peripherals in advance to ensure compatibility. Further, in large distributed desktop environments, printers are often networked, negating the need for device drivers on every desktop.

While running local productivity applications goes beyond the normal scope of a thin client, it is sometimes needed in rare use cases. License restrictions that apply to thin clients can sometimes prevent them from supporting these applications. Local storage constraints may also limit the space required to install large applications or application suites. 

It is also important to acknowledge that network bandwidth and performance is more critical in any type of cloud-based computing model. IT organizations must ensure that their network can accommodate the number of users that they need to serve. If demand for bandwidth exceeds network limits, it could result in a major loss of end user productivity. 

A similar risk exists inside the data center. Servers must be sized correctly in order to deliver adequate performance to end users. In a cloud-based computing model, the servers can also represent a single point of failure risk. If a server fails, end users lose access to all of the resources supported by that server. This risk can be mitigated by building redundancies, fail-over processes, backups, and load balancing utilities into the system. Redundancy provides reliable host availability but it can add cost to smaller user populations that lack scale. 

Providers

Popular providers of thin clients include Wyse Technology, NComputing, Dell (acquired Wyse in 2012), HP, IGEL Technology, LG and Samsung Electronics

History

A connected Samsung Chromebox as seen from above

Thin clients have their roots in multi-user systems, traditionally mainframes accessed by some sort of computer terminal. As computer graphics matured, these terminals transitioned from providing a command-line interface to a full graphical user interface, as is common on modern advanced thin clients. The prototypical multi-user environment along these lines, Unix, began to support fully graphical X terminals, i.e., devices running display server software, from about 1984. X terminals remained relatively popular even after the arrival of other thin clients in the mid-late 1990s. Modern Unix derivatives like BSD and Linux continue the tradition of the multi-user, remote display/input session. Typically, X software is not made available on non-X-based thin clients, although no technical reason for this exclusion would prevent it.

Windows NT became capable of multi-user operations primarily through the efforts of Citrix Systems, which repackaged Windows NT 3.51 as the multi-user operating system WinFrame in 1995, launched in coordination with Wyse Technology's Winterm thin client. Microsoft licensed this technology back from Citrix and implemented it into Windows NT 4.0 Terminal Server Edition, under a project codenamed 'Hydra'. Windows NT then became the basis of Windows 2000 and Windows XP. As of 2011 Microsoft Windows systems support graphical terminals via the Remote Desktop Services component. The Wyse Winterm was the first Windows-display-focused thin client (AKA Windows Terminal) to access this environment. 

The term thin client was coined in 1993 by Tim Negris, VP of Server Marketing at Oracle Corporation, while working with company founder Larry Ellison on the launch of Oracle 7. At the time, Oracle wished to differentiate their server oriented software from Microsoft's desktop oriented products. Ellison subsequently popularized Negris' buzzword with frequent use in his speeches and interviews about Oracle products. Ellison would go on to be a founding board member of thin client maker Network Computer, Inc (NCI), later renamed Liberate.

Size comparison – traditional desktop PC vs Clientron U700
 
The term stuck for several reasons. The earlier term 'graphical terminal' had been chosen to distinguish such terminals from text-based terminals, and thus put the emphasis heavily on graphics – which became obsolete as a distinguishing characteristic in the 1990s as text-only physical terminals themselves became obsolete, and text-only computer systems (a few of which existed in the 1980s) were no longer manufactured. The term 'thin client' also conveys better what was then viewed as the fundamental difference: thin clients can be designed with less expensive hardware, because they have reduced computational workloads. 

By the 2010s, thin clients were not the only desktop devices for general purpose computing that were 'thin' – in the sense of having a small form factor and being relatively inexpensive. The nettop form factor for desktop PCs was introduced, and nettops could run full feature Windows or Linux; tablets and tablet-laptop hybridshad also entered the market. However, while there was now little size difference, thin clients retained some key advantages over these competitors, such as not needing a local drive. However, 'thin client' can be a misnomer for slim form factor computers using flash memory such as compactflash, SD card, or permanent flash memory as a hard disk substitute. 

Variants

Zero client

Zero client is also referred as ultra thin client, contains no moving parts but centralizes all processing and storage to just what is running on the server. As a result, it requires no local driver to install, no patch management, and no local operating system licensing fees or updates. The device consumes very little power and is tamper-resistant and completely incapable of storing any data locally, providing a more secure endpoint. While a traditional thin client is streamlined for multi-protocol client-server communication, a zero client has a highly tuned on board processor specifically designed for one possible protocol (PCoIP, HDX, RemoteFX, DDP). A zero client makes use of very lightweight firmware that merely initializes network communication through a basic GUI (Graphical User Interface), decodes display information received from the server, and sends local input back to the host. A device with such simple functionality has less demand for complex hardware or silicon, and therefore becomes less prone to obsolescence. Another key benefit of the zero client model is that its lightweight firmware represents an ultra-small attack surface making it more secure than a thin client. Further, the local firmware is so simple that it requires very little setup or ongoing administration. It's the ultimate in desktop simplification but the trade-off is flexibility. Most mainstream zero clients are optimized for one communication protocol only. This limits the number of host environments that a zero client can provide its users with access to. 

Providers

Popular providers of zero clients include Wyse (Xenith), IGEL Technology, 10ZiG, Teradici, vCloudPoint

Web client

Web-centric thin client
 
Web clients only provide a web browser, and rely on web apps to provide general-purpose computing functionality. However, note that web applications may use web storage to store some data locally, e.g. for "offline mode", and they can perform significant processing tasks as well. Rich Internet Applications for instance may cross the boundary, and HTML5 web apps can leverage browsers as run-time environments through the use of a cache manifest or so-called "packaged apps" (in Firefox OS and Google Chrome). 

Examples of web thin clients include Chromebooks and Chromeboxes (which run Chrome OS) and phones running Firefox OS. O Chromebooks and Chromeboxes also have the capability of remote desktop using the free Chrome Remote Desktop browser extension, which means, other than being a web thin client, they can also be used as an ultra-thin client (see above) to access PC or Mac applications that do not run on the Chromebook directly. Indeed, they can be used as a web thin client and an ultra-thin-client simultaneously, with the user switching between web browser and PC or Mac application windows with a click.

Chromebooks are also able to store user documents locally – though, with the exception of media files (which have a dedicated player application to play them), all such files can only be opened and processed with web applications, since traditional desktop applications cannot be installed in Chrome OS.

Xerox (updated)

From Wikipedia, the free encyclopedia
 
Xerox headquarters.jpg
Formerly
Haloid Photographic Company
Public
Traded asNYSEXRX
S&P 500 Component
ISINUS9841211033 Edit this on Wikidata
IndustryInformation technology
FoundedApril 18, 1906
Rochester, New York, U.S.
FoundersJoseph C. Wilson
Chester Carlson
HeadquartersNorwalk, CT, ,
U.S.
Area served
Worldwide
Key people
  • Keith Cozza (chairman)
  • John Visentin (vice chairman​ and CEO)
  • Steve Bandrowczak (president​ and COO)
ProductsOffice printers, production printers & digital presses, multi-function printers, wide format printers, projectors, scanners copiers, and other office equipment
ServicesDocument services
RevenueDecrease US$10.265 billion (2017)
Increase US$570 million (2017)
Increase US$195 million (2017)
Total assetsDecrease US$15.946 billion (2017)
Total equityIncrease US$5.256 billion (2017)
Number of employees
27000
ParentXerox Holdings Corporation
Websitewww.xerox.com

Xerox Holdings Corporation (/ˈzɪərɒks/; also known as Xerox) is an American global corporation that sells print and digital document products and services in more than 160 countries. Xerox is headquartered in Norwalk, Connecticut (having moved from Stamford, Connecticut, in October 2007), though its largest population of employees is based around Rochester, New York, the area in which the company was founded. The company purchased Affiliated Computer Services for $6.4 billion in early 2010. As a large developed company, it is consistently placed in the list of Fortune 500 companies.

On December 31, 2016, Xerox separated its business process service operations, essentially those operations acquired with the purchase of Affiliated Computer Services, into a new publicly traded company, Conduent. Xerox focuses on its document technology and document outsourcing business, and continues to trade on the NYSE.

Researchers at Xerox and its Palo Alto Research Center invented several important elements of personal computing, such as the desktop metaphor GUI, the computer mouse and desktop computing. The concepts were adopted by Apple and later Microsoft. Xerox did release the 6085 desktop publishing system in 1986 (before IBM and Microsoft), but an inferior operating system, obsolete hard drive (a 20MB drive weighed over 40lbs/18kg), and weak software (documents paginated at one per second), doomed the model, as Apple and Microsoft's hardware and OS software offered much greater functionality. Xerox also released a 4045 desktop laser printer whose cartridges could print 50,000 pages (instead of 5,000), but the model never caught on, and Xerox abandoned future efforts to focus more on its core businesses.

History

Xerox was founded in 1906 in Rochester as The Haloid Photographic Company, which originally manufactured photographic paper and equipment. 

In 1938 Chester Carlson, a physicist working independently, invented a process for printing images using an electrically charged photoconductor-coated metal plate and dry powder "toner". However, it would take more than 20 years of refinement before the first automated machine to make copies was commercialized, using a document feeder, scanning light, and a rotating drum.

Joseph C. Wilson, credited as the "founder of Xerox", took over Haloid from his father. He saw the promise of Carlson's invention and, in 1946, signed an agreement to develop it as a commercial product. Wilson remained as President/CEO of Xerox until 1967 and served as Chairman until his death in 1971.

Looking for a term to differentiate its new system, Haloid coined the term xerography from two Greek roots meaning "dry writing". Haloid subsequently changed its name to Haloid Xerox in 1958 and then Xerox Corporation in 1961.

Before releasing the 914, Xerox tested the market by introducing a developed version of the prototype hand-operated equipment known as the Flat-plate 1385. The 1385 was not actually a viable copier because of its speed of operation. As a consequence, it was sold as a platemaker for the Addressograph-Multigraph Multilith 1250 and related sheet-fed offset printing presses in the offset lithography market. It was little more than a high quality, commercially available plate camera mounted as a horizontal rostrum camera, complete with photo-flood lighting and timer. The glass film/plate had been replaced with a selenium-coated aluminum plate. Clever electrics turned this into a quick developing and reusable substitute for film. A skilled user could produce fast, paper and metal printing plates of a higher quality than almost any other method. Having started as a supplier to the offset lithography duplicating industry, Xerox now set its sights on capturing some of offset's market share.

The 1385 was followed by the first automatic xerographic printer, the Copyflo, in 1955. The Copyflo was a large microfilm printer which could produce positive prints on roll paper from any type of microfilm negative. Following the Copyflo, the process was scaled down to produce the 1824 microfilm printer. At about half the size and weight, this still sizable machine printed onto hand-fed, cut-sheet paper which was pulled through the process by one of two gripper bars. A scaled-down version of this gripper feed system was to become the basis for the 813 desktop copier.

Xerox 914

The company came to prominence in 1959 with the introduction of the Xerox 914, "the most successful single product of all time." The 914, the first plain paper photocopier, was developed by Carlson and John H. Dessauer; it was so popular that by the end of 1961 Xerox had almost $60 million in revenue. The product was sold by an innovative ad campaign showing that even monkeys could make copies at the touch of a button - simplicity would become the foundation of future Xerox products and user interfaces. Revenues leaped to over $500 million by 1965. 

Xeronic Computer Printer

In 1956 Haloid formed a joint venture in the UK with Rank Organisation whose Rank Precision Industries Ltd subsidiary where charged with Anglicising the US products. Rank's Precision Industries went on to develop the Xeronic computer printer and Rank Data Systems Ltd was set up to bring the product to market. It used cathode ray tubes to generate the characters and forms could be overlaid from microfilm images. Initially they worked with the Ferranti and AEI computer companies with the aim that these companies would sell the Xeronic as an on-line peripheral, but due to interface problems Rank switched to a magnetic tape off-line mode of working. In 1962 Lyons Computers Ltd. placed an order for use with their LEO III computer, with the printer being delivered in 1964. It printed at 2,888 lines per minute, below the design target of 5,000 lpm. 

1960s

In the 1960s, Xerox held a dominant position in the photocopier market, and the company expanded substantially, making millionaires of some long-suffering investors who had nursed the company through the slow research and development phase of the product. 

In 1960, a xerography research facility called the Wilson Center for Research and Technology was opened in Webster, New York. In 1961, the company changed its name to Xerox Corporation. Xerox common stock (XRX) was listed on the New York Stock Exchange in 1961 and on the Chicago Stock Exchange in 1990. 

In 1963 Xerox introduced the Xerox 813, the first desktop plain-paper copier, realizing Carlson's vision of a copier that could fit on anyone's office desk. Ten years later in 1973, a basic, analogue, color copier, based on the 914, followed. The 914 itself was gradually sped up to become the 420 and 720. The 813 was similarly developed into the 330 and 660 products and, eventually, also the 740 desktop microfiche printer.

Xerox's first foray into duplicating, as distinct from copying, was with the Xerox 2400, introduced in 1966. The model number denoted the number of prints produced in an hour. Although not as fast as offset printing, this machine introduced the industry's first automatic document feeder, paper slitter and perforator, and collator (sorter). This product was soon sped up by fifty percent to become the Xerox 3600 Duplicator.

Meanwhile, a small lab team was borrowing 914 copiers and modifying them. The lab was developing what it called long distance xerography (LDX) to connect two copiers using the public telephone network, so that a document scanned on one machine would print out on the other. The LDX system was introduced in 1964. Many years later this work came to fruition in the Xerox telecopiers, seminal to today's fax machines. The fax operation in today's multifunction copiers is true to Carlson's original vision for these devices. 

In 1968, C. Peter McColough, a longtime executive of Haloid and Xerox, became Xerox's CEO.[18] The same year, the company consolidated its headquarters at Xerox Square in downtown Rochester, New York, with its 30-story Xerox Tower.

Xerox embarked on a series of acquisitions. It purchased University Microfilms International in 1962, Electro-Optical Systems in 1963, and R.R. Bowker in 1967. In 1969, Xerox acquired Scientific Data Systems (SDS), which it renamed the Xerox Data Systems (XDS) division and which produced the Sigma line and its successor XDS 5xx series of mainframe computers in the 1960s and 1970s. Xerox sold XDS to Honeywell in 1975.

1970s

Archie McCardell was named president of the company in 1971. During his tenure, Xerox introduced the Xerox 6500, its first color copier. During McCardell's reign at Xerox, the company announced record revenues, earnings and profits in 1973, 1974, and 1975. John Carrol became a backer, later spreading the company throughout North America.

In the mid-1970s, Xerox introduced the "Xerox 9200 Duplicating System". Originally designed to be sold to print shops, to increase their productivity, it was twice a fast as the 3600 duplicator at two impressions per second (7200 per hour). It was followed by the 9400, which did auto-duplexing, and then by the 9500, which was which added variable zoom reduction and electronic lightness/darkness control.

In a 1975 Super Bowl commercial for the 9200, Xerox debuted an advertising campaign featuring "Brother Dominic", a monk who used the 9200 system to save decades of manual copying. Before it was aired, there was some concern that the commercial would be denounced as blasphemous. However, when the commercial was screened for the Archbishop of New York, he found it amusing and gave it his blessing. Dominic, portrayed by Jack Eagle, became the face of Xerox into the 1980s.

Following these years of record profits, in 1975, Xerox resolved an anti-trust suit with the United States Federal Trade Commission (FTC), which at the time was under the direction of Frederic M. Scherer. The Xerox consent decree resulted in the forced licensing of the company's entire patent portfolio, mainly to Japanese competitors. Within four years of the consent decree, Xerox's share of the U.S. copier market dropped from nearly 100% to less than 14%.

In 1979, Xerox purchased Western Union International (WUI) as the basis for its proposed Xerox Telecommunications Network (XTEN) for local-loop communications. However, after three years, in 1982, the company decided the idea was a mistake and sold its assets to MCI at a loss.

1980s

David T. Kearns, a Xerox executive since 1971, took over as CEO in 1982. The company was revived in the 1980s and 1990s, through improvement in quality design and realignment of its product line. Attempting to expand beyond copiers, in 1981 Xerox introduced a line of electronic memory typewriters, the Memorywriter, which gained 20% market share, mostly at the expense of IBM.

In 1983 Xerox bought Crum & Forster, an insurance company, and formed Xerox Financial Services (XFS) in 1984.

In 1985 Xerox sold all of its publishing subsidiaries including University Microfilms and R.R. Bowker.

1990s

Xerox "Pixellated X" logo introduced in 1994

In 1990 Paul Allaire, a Xerox executive since 1966, succeeded David Kearns, who had reached mandatory retirement age. Allaire disentangled Xerox from the financial services industry.

Development of digital photocopiers in the 1990s and a revamp of the entire product range again gave Xerox a technical lead over its competitors. In 1990, Xerox released the DocuTech Production Publisher Model 135, ushering in print-on-demand. Digital photocopiers were essentially high-end laser printers with integrated scanners. Soon, additional features such as network printing and faxing were added to many models, known as Multi Function Machines, or just MFMs, which were able to be attached to computer networks. Xerox worked to turn its product into a service, providing a complete document service to companies including supply, maintenance, configuration, and user support. 

To reinforce this image, in 1994 the company introduced a corporate signature, "The Document Company", above its main logo and introduced a red digital X. The digital X symbolized the transition of documents between the paper and digital worlds.

In April 1999 Allaire was succeeded by Richard Thoman, who had been brought in from IBM in 1997 as president. The first "outsider" to head Xerox, Thoman resigned in 2000.

2000s

After Thoman's resignation Allaire again resumed the position of CEO and served until the appointment of Anne M. Mulcahy, another long-term Xerox executive. Xerox's turnaround was largely led by Mulcahy, who was appointed president in May 2000, CEO in August 2001 and chairman in January 2002. She launched an aggressive turnaround plan that returned Xerox to full-year profitability by the end of 2002, along with decreasing debt, increasing cash, and continuing to invest in research and development.

In 2000, Xerox acquired Tektronix color printing and imaging division in Wilsonville, Oregon, for US$925 million. This led to the current Xerox Phaser line of products as well as Xerox solid ink printing technology. 

In September 2004, Xerox celebrated the 45th anniversary of the Xerox 914. More than 200,000 units were made around the world between 1959 and 1976, the year production of the 914 was stopped. Today, the 914 is part of American history as an artifact in the Smithsonian Institution

In November 2006, Xerox completed the acquisition of XMPie. XMPie, a provider of software for cross-media, variable data one-to-one marketing, was the first acquisition of Xerox to remain independent entity, as a Xerox company and not a division, and to this day is led by its original founder Jacob Aizikowitz

In October 2008, Xerox Canada Ltd. was named one of Greater Toronto's Top Employers by Mediacorp Canada Inc., which was announced by the Toronto Star newspaper.

On May 21, 2009, it was announced that Ursula Burns would succeed Anne Mulcahy as CEO of Xerox. On July 1, 2009, Burns became the first African American woman to head a company the size of Xerox. 

On September 28, 2009, Xerox announced the intended acquisition of Affiliated Computer Services, a services and outsourcing company, for $6.4 Billion. The acquisition was completed in February 2010. Xerox said it paid 4.935 Xerox shares and $18.60 cash for each share of ACS, totaling $6.4 billion, or $63.11 a share for the company.

2010s

In May 2011, Xerox acquired NewField IT for an undisclosed sum. NewField IT developed the Asset DB toolset which is widely used across the managed print services (MPS) market along with MPS market-leading consulting and software services delivering a large impact for this relatively small acquisition.

In December 2013, Xerox sold their Wilsonville, Oregon solid ink product design, engineering and chemistry group and related assets previously acquired from Tektronix to 3D Systems for $32.5 million in cash.

In December 2014, Xerox sold the IT Outsourcing business it had acquired in 2009 from Affiliated Computer Services to Atos for $1.05 billion. This move was taken due to the relatively slow growth of this business relative to some other Xerox units.

In January 2016, Xerox—reportedly under pressure from activist shareholder Carl Icahn—announced that by the end of the year it would spin off its business services unit, largely made up of Affiliated Computer Services, into its own publicly traded company. The name and management of the new company had not been determined at the time of the announcement. Icahn will appoint three members of the new company's board of directors, and he will choose a person to advise its search for a CEO. In June, the company announced that the document management business would retain the name Xerox and the new business services company would be named Conduent. It also announced that Ashok Vemuri will serve as Conduent's CEO and that Icahn will control three seats on the new company's board. It continues to seek a CEO for Xerox; in May, Burns announced her intention to step down as CEO but continue as chairman of the document management business. In June 2016 the company announced that Jeff Jacobson will become the new CEO following the completion of the company's planned separation. This became effective in January 2017.

On January 31, 2018, Xerox announced that Fujifilm had agreed to acquire a 50.1% controlling stake in the company for US$6.1 billion, which was to be combined into their existing joint venture Fuji Xerox (having a value of $18 billion post-acquisition).

On May 1, 2018, it was announced that Chairman Robert Keegan and CEO Jeff Jacobson and four other directors would resign as part of a deal with investors Carl Icahn and Darwin Deason, who had mounted a proxy fight to oppose the Fujifilm deal. On May 4, Xerox backed away from the deal after stipulations about ceasing litigation were not met. Icahn and Deason responded with an open letter to shareholders blaming the board and management. On May 13 a new deal was reached that additionally cancelled the Fujifilm transaction.

On November 5, 2019, it was reported by The Wall Street Journal that Xerox was contemplating the acquisition of personal computer manufacturer HP Inc. 

Digital printing

The laser printer was invented in 1969 by Xerox researcher Gary Starkweather by modifying a Xerox 7000 copier. Xerox management was afraid the product version of Starkweather's invention, which became the 9700, would negatively impact their copier business so the innovation sat in limbo until IBM launched the 3800 laser printer in 1976.

The first commercial non-impact printer was the Xerox 1200, introduced in 1973, based on the 3600 copier. It had an optical character generator designed by optical engineer Phil Chen.

In 1977, following IBM's laser printer introduction, the Xerox 9700 was introduced. Laser printing eventually became a multibillion-dollar business for Xerox.

In the late 1970s Xerox introduced the "Xerox 350 color slide system" This product allowed the customer to create digital word and graphic 35mm slides. Many of the concepts used in today's "Photo Shop" programs were pioneered with this technology.

In 1980, Xerox announced the forward looking 5700 laser printing system, a much smaller version of their 9700, but with revolutionary touch screen capabilities and multiple media input (word processing disks, IBM magcards, etc.) and printer 'finishing' options. This product was allegedly never intended to make the commercial markets due to its development cost, but rather to show the innovation of Xerox. It did take off with many customers, but was soon replaced with its still smaller and lower cost 2700 Distributed Electronic Printer offering in 1982.

Palo Alto Research Center

The Xerox Alto workstation was developed at Xerox PARC.
 
In 1970, under company president C. Peter McColough, Xerox opened the Xerox Palo Alto Research Center, known as Xerox PARC. The facility developed many modern computing technologies such as the graphical user interface (GUI), laser printing, WYSIWYG text editors and Ethernet. From these inventions, Xerox PARC created the Xerox Alto in 1973, a small minicomputer similar to a modern workstation or personal computer. This machine can be considered the first true Personal Computer, given its versatile combination of a cathode-ray-type screen, mouse-type pointing device, and a QWERTY-type alphanumeric keyboard. But the Alto was never commercially sold, as Xerox itself could not see the sales potential of it. It was, however, installed in Xerox's own offices, worldwide and those of the US Government and military, who could see the potential. Within these sites the individual workstations were connected together by Xerox's own unique LAN, The Ethernet. Data was sent around this system of heavy, yellow, low loss coaxial cable using the packet data system. In addition, PARC also developed one of the earliest internetworking protocol suites, the PARC Universal Packet (PUP). 

In 1979, Steve Jobs made a deal with Xerox's venture capital division: He would let them invest $1 million in exchange for a look at the technology they were working on. Jobs and the others saw the commercial potential of the WIMP (Window, Icon, Menu, and Pointing device) system and redirected development of the Apple Lisa to incorporate these technologies. Jobs is quoted as saying, "They just had no idea what they had." In 1980, Jobs invited several key PARC researchers to join his company so that they could fully develop and implement their ideas. 

In 1981, Xerox released a system similar to the Alto, the Xerox Star. It was the first commercial system to incorporate technologies that have subsequently become commonplace in personal computers, such as a bitmapped display, window-based GUI, mouse, Ethernet networking, file servers, print servers and e-mail. The Xerox Star and its successor the Xerox Daybreak, despite their technological breakthroughs, did not sell well due to its high price, costing $16,000 per unit. A typical Xerox Star-based office, complete with network and printers, would have cost $100,000. 

In the mid-1980s, Apple considered buying Xerox; however, a deal was never reached. Apple instead bought rights to the Alto GUI and adapted it into a more affordable personal computer, aimed towards the business and education markets. The Apple Macintosh was released in 1984, and was the first personal computer to popularize the GUI and mouse among the public. 

In 2002, PARC was spun off into an independent wholly owned subsidiary of Xerox. 

Products and services

Xerox manufactures and sells a wide variety of office equipment including scanners, printers, and multifunction systems that scan, print, copy, email and fax. These model families include WorkCentre, Phaser, and ColorQube. For the graphic communications and commercial print industries, the Xerox product portfolio includes high-volume, digital printing presses, production printers, and wide format printers that use xerographic and inkjet printing technologies. Products include the iGen, Nuvera, DocuPrint, and Impika series, as well as the Trivor, iPrint, and Rialto (inkjet) machines.

Corporate structure

Xerox logo 1968–2008, designed by Chermayeff & Geismar
 
Although Xerox is a global brand, it maintains a joint venture, Fuji Xerox, with Japanese photographic firm Fuji Photo Film Co. to develop, produce and sell in the Asia-Pacific region. Fuji Photo Film Co. is currently the majority stakeholder, with 75% of the shareholding. 

Xerox India, formerly Modi Xerox, is Xerox's Indian subsidiary derived from a joint venture formed between Dr. Bhupendra Kumar Modi and Rank Xerox in 1983. Xerox obtained a majority stake in 1999 and aims to buy out the remaining shareholders.

NewField IT is a wholly owned subsidiary of Xerox that implements and supports third party software for MPS providers.

Xerox now sponsors the Factory Ducati Team in the World Superbike Championship, under the name of the "Xerox Ducati". 

Rank Xerox

Rank Xerox logo used in 1980s
 
The European company Rank Xerox, later extended to Asia and Africa, has been fully owned by Xerox Corporation since 1997. The Rank Xerox name was discontinued following the buyout, and the Rank Xerox Research Centre was renamed to the Xerox Research Centre Europe. International Internet Company NAVER Acquired Xerox Research Centre Europe in June 2017.

Accounting irregularities

On May 31, 2001, Xerox Corporation announced that its auditors, KPMG LLP, had certified Xerox's financial statements for the three years ended December 31, 2000. And the financials included some restatements. On March 31, 2002, Xerox restated its financials which reflected the reallocation of equipment sales revenue of more than $2 billion. On April 11, 2002, the U.S. Securities and Exchange Commission filed a complaint against Xerox. The complaint alleged Xerox deceived the public between 1997 and 2000 by employing several "accounting maneuvers," the most significant of which was a change in which Xerox recorded revenue from copy machine leases – recognizing a "sale" when a lease contract was signed, instead of recognizing revenue over the entire length of the contract. At issue was when the revenue was recognized, not the validity of the revenue. Xerox's restatement only changed what year the revenue was recognized. On December 20, 2002, Xerox Corporation reported that it had discovered an error in the calculation of its non-cash interest expense related to a debt instrument and associated interest rate swap agreements, resulted in after-tax understatement of interest expense of approximately $5 million to $6 million or less than 1 cent per share in each of the four quarters of 2001 and for the first three quarters of 2002.

In response to the SEC's complaint, Xerox Corporation neither admitted nor denied wrongdoing. It agreed to pay a $10 million penalty and to restate its financial results for the years 1997 through 2000. On June 5, 2003, six Xerox senior executives accused of securities fraud settled their issues with the SEC and neither admitted nor denied wrongdoing. They agreed to pay $22 million in penalties, disgorgement, and interest. The company received approval to settle the securities lawsuit in 2008.

On January 29, 2003, the SEC filed a complaint against Xerox's auditors, KPMG, alleging four partners in the "Big Five" accounting firm permitted Xerox to "cook the books" to fill a $3 billion "gap" in revenue and $1.4 billion "gap" in pre-tax earnings. In April 2005 KPMG settled with the SEC by paying a US$22.48 million fine. Meanwhile, Xerox paid a civil penalty of $10 million. As part of the settlement KPMG neither admits nor denies wrongdoings. 

During a settlement with the Securities and Exchange Commission, Xerox began to revamp itself once more. As a symbol of this transformation, the relative size of the word "Xerox" was increased in proportion to "The Document Company" on the corporate signature, and the latter was dropped altogether in September 2004, along with the digital X. However, the digital X and "The Document Company" were still used by Fuji Xerox until April 2008.

Character substitution bug

In 2013, German computer scientist David Kriesel discovered an error in a Xerox WorkCentre 7535 copier. The device would substitute number digits in scanned documents, even when OCR was turned off. For instance, a cost table in a scanned document had an entry of 85.40, instead of the original sum of 65.40. After unsuccessfully trying to resolve this issue with Xerox's customer support, he publicised his findings on his blog. Providing examples pages that lead to the bug occurrence, it was confirmed that this bug was reproducible on a wide variety of Xerox WorkCentre and other high-end Xerox copiers.

The source of the error was a bug in the JBIG2 implementation, which is an image compression standard that makes use of pattern matching to encode identical characters only once. While this provides a high level of compression, it is susceptible to errors in identifying similar characters. 

A possible workaround was published by Kriesel, which involved setting the image quality from "normal" to "higher" or "high". Shortly afterwards it was found that the same fix had been suggested in the printer manual, which mentioned the occurrence of character substitutions in "normal mode", indicating that Xerox was aware of the software error. In Xerox's initial response to a growing interest by the media, the error was described as occurring rarely and only when factory settings had been changed. After Kriesel provided evidence that the error was also occurring in all three image quality modes (normal, higher and high) including the factory defaults, Xerox corrected their statement and released a software patch to eliminate the problem. Despite the problem being present in some instances also in higher quality mode, Xerox advises users that they can use this mode as an alternative to applying the patch.

Trademark

The word xerox is used as a synonym for photocopy (both as a noun and a verb) in many areas: for example, "I xeroxed the document and placed it on your desk" or "Please make a xeroxed copy of the articles and hand them out a week before the exam". Though both are common, the company does not condone such uses of its trademark, and is particularly concerned about the ongoing use of Xerox as a verb as this places the trademark in danger of being declared a generic word by the courts. The company is engaged in an ongoing advertising and media campaign to convince the public that Xerox should not be used as a verb.

To this end, the company has written to publications that have used Xerox as a verb, and has also purchased print advertisements declaring that "you cannot 'xerox' a document, but you can copy it on a Xerox Brand copying machine". Xerox Corporation continues to protect its trademark in most if not all trademark categories. Despite their efforts, many dictionaries continue to include the use of "xerox" as a verb, including the Oxford English Dictionary. In 2012, the Intellectual Property Appellate Board (IPAB) of India declared "xerox" a non-generic term after "almost 50 years (1963–2009) of continued existence on the register without challenge, and with proof of almost 44 years of use evident (1965-2009)", but as of 2015, most Indians still use it as a synonym for photocopying.

The company has also advertised its trademark concerns, in an attempt to persuade journalists and others not to use "Xerox" as a verb.

Inequality (mathematics)

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