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Tuesday, November 24, 2020

Machine

From Wikipedia, the free encyclopedia

A Honda F1 racecar engine.

A machine (or mechanical device) is a mechanical structure that uses power to apply forces and control movement to perform an intended action. Machines can be driven by animals and people, by natural forces such as wind and water, and by chemical, thermal, or electrical power, and include a system of mechanisms that shape the actuator input to achieve a specific application of output forces and movement. They can also include computers and sensors that monitor performance and plan movement, often called mechanical systems.

Renaissance natural philosophers identified six simple machines which were the elementary devices that put a load into motion, and calculated the ratio of output force to input force, known today as mechanical advantage.

Modern machines are complex systems that consist of structural elements, mechanisms and control components and include interfaces for convenient use. Examples include a wide range of vehicles, such as automobiles, boats and airplanes, appliances in the home and office, including computers, building air handling and water handling systems, as well as farm machinery, machine tools and factory automation systems and robots.

Bonsack's machine
James Albert Bonsack's cigarette rolling machine, invented in 1880 and patented in 1881

Etymology

The English word machine comes through Middle French from Latin machina, which in turn derives from the Greek (Doric μαχανά makhana, Ionic μηχανή mekhane "contrivance, machine, engine", a derivation from μῆχος mekhos "means, expedient, remedy"). The word mechanical (Greek: μηχανικός) comes from the same Greek roots. A wider meaning of "fabric, structure" is found in classical Latin, but not in Greek usage. This meaning is found in late medieval French, and is adopted from the French into English in the mid-16th century.

In the 17th century, the word machine could also mean a scheme or plot, a meaning now expressed by the derived machination. The modern meaning develops out of specialized application of the term to stage engines used in theater and to military siege engines, both in the late 16th and early 17th centuries. The OED traces the formal, modern meaning to John Harris' Lexicon Technicum (1704), which has:

Machine, or Engine, in Mechanicks, is whatsoever hath Force sufficient either to raise or stop the Motion of a Body. Simple Machines are commonly reckoned to be Six in Number, viz. the Ballance, Leaver, Pulley, Wheel, Wedge, and Screw. Compound Machines, or Engines, are innumerable.

The word engine used as a (near-) synonym both by Harris and in later language derives ultimately (via Old French) from Latin ingenium "ingenuity, an invention".

History

Flint hand axe found in Winchester.

The hand axe, made by chipping flint to form a wedge, in the hands of a human transforms force and movement of the tool into a transverse splitting forces and movement of the workpiece. The hand axe is the first example of a wedge, the oldest of the six classic simple machines, from which most machines are based. The second oldest simple machine was the inclined plane (ramp), which has been used since prehistoric times to move heavy objects.

The other four simple machines were invented in the ancient Near East. The wheel, along with the wheel and axle mechanism, was invented in Mesopotamia (modern Iraq) during the 5th millennium BC. The lever mechanism first appeared around 5,000 years ago in the Near East, where it was used in a simple balance scale, and to move large objects in ancient Egyptian technology. The lever was also used in the shadoof water-lifting device, the first crane machine, which appeared in Mesopotamia circa 3000 BC, and then in ancient Egyptian technology circa 2000 BC. The earliest evidence of pulleys date back to Mesopotamia in the early 2nd millennium BC, and ancient Egypt during the Twelfth Dynasty (1991-1802 BC). The screw, the last of the simple machines to be invented, first appeared in Mesopotamia during the Neo-Assyrian period (911-609) BC. The Egyptian pyramids were built using three of the six simple machines, the inclined plane, the wedge, and the lever, to create structures like the Great Pyramid of Giza.

Three of the simple machines were studied and described by Greek philosopher Archimedes around the 3rd century BC: the lever, pulley and screw. Archimedes discovered the principle of mechanical advantage in the lever. Later Greek philosophers defined the classic five simple machines (excluding the inclined plane) and were able to roughly calculate their mechanical advantage. Heron of Alexandria (ca. 10–75 AD) in his work Mechanics lists five mechanisms that can "set a load in motion"; lever, windlass, pulley, wedge, and screw, and describes their fabrication and uses. However, the Greeks' understanding was limited to statics (the balance of forces) and did not include dynamics (the tradeoff between force and distance) or the concept of work.

The earliest practical water-powered machines, the water wheel and watermill, first appeared in the Persian Empire, in what are now Iraq and Iran, by the early 4th century BC. The earliest practical wind-powered machines, the windmill and wind pump, first appeared in the Muslim world during the Islamic Golden Age, in what are now Iran, Afghanistan, and Pakistan, by the 9th century AD. The earliest practical steam-powered machine was a steam jack driven by a steam turbine, described in 1551 by Taqi al-Din Muhammad ibn Ma'ruf in Ottoman Egypt.

The cotton gin was invented in India by the 6th century AD, and the spinning wheel was invented in the Islamic world by the early 11th century, both of which were fundamental to the growth of the cotton industry. The spinning wheel was also a precursor to the spinning jenny, which was a key development during the early Industrial Revolution in the 18th century. The crankshaft and camshaft were invented by Al-Jazari in Northern Mesopotamia circa 1206, and they later became central to modern machinery such as the steam engine, internal combustion engine and automatic controls.

The earliest programmable machines were developed in the Muslim world. A music sequencer, a programmable musical instrument, was the earliest type of programmable machine. The first music sequencer was an automated flute player invented by the Banu Musa brothers, described in their Book of Ingenious Devices, in the 9th century. In 1206, Al-Jazari invented programmable automata/robots. He described four automaton musicians, including drummers operated by a programmable drum machine, where they could be made to play different rhythms and different drum patterns. The castle clock, a hydropowered mechanical astronomical clock invented by Al-Jazari, was the first programmable analog computer.

During the Renaissance, the dynamics of the Mechanical Powers, as the simple machines were called, began to be studied from the standpoint of how much useful work they could perform, leading eventually to the new concept of mechanical work. In 1586 Flemish engineer Simon Stevin derived the mechanical advantage of the inclined plane, and it was included with the other simple machines. The complete dynamic theory of simple machines was worked out by Italian scientist Galileo Galilei in 1600 in Le Meccaniche ("On Mechanics"). He was the first to understand that simple machines do not create energy, they merely transform it.

The classic rules of sliding friction in machines were discovered by Leonardo da Vinci (1452–1519), but remained unpublished in his notebooks. They were rediscovered by Guillaume Amontons (1699) and were further developed by Charles-Augustin de Coulomb (1785).

James Watt patented his parallel motion linkage in 1782, which made the double acting steam engine practical. The Boulton and Watt steam engine and later designs powered steam locomotives, steam ships, and factories.

The Industrial Revolution was a period from 1750 to 1850 where changes in agriculture, manufacturing, mining, transportation, and technology had a profound effect on the social, economic and cultural conditions of the times. It began in the United Kingdom, then subsequently spread throughout Western Europe, North America, Japan, and eventually the rest of the world.

Starting in the later part of the 18th century, there began a transition in parts of Great Britain's previously manual labour and draft-animal-based economy towards machine-based manufacturing. It started with the mechanisation of the textile industries, the development of iron-making techniques and the increased use of refined coal.

Simple machines

Table of simple mechanisms, from Chambers' Cyclopædia, 1728. Simple machines provide a "vocabulary" for understanding more complex machines.

The idea that a machine can be decomposed into simple movable elements led Archimedes to define the lever, pulley and screw as simple machines. By the time of the Renaissance this list increased to include the wheel and axle, wedge and inclined plane. The modern approach to characterizing machines focusses on the components that allow movement, known as joints.

Wedge (hand axe): Perhaps the first example of a device designed to manage power is the hand axe, also called biface and Olorgesailie. A hand axe is made by chipping stone, generally flint, to form a bifacial edge, or wedge. A wedge is a simple machine that transforms lateral force and movement of the tool into a transverse splitting force and movement of the workpiece. The available power is limited by the effort of the person using the tool, but because power is the product of force and movement, the wedge amplifies the force by reducing the movement. This amplification, or mechanical advantage is the ratio of the input speed to output speed. For a wedge this is given by 1/tanα, where α is the tip angle. The faces of a wedge are modeled as straight lines to form a sliding or prismatic joint.

Lever: The lever is another important and simple device for managing power. This is a body that pivots on a fulcrum. Because the velocity of a point farther from the pivot is greater than the velocity of a point near the pivot, forces applied far from the pivot are amplified near the pivot by the associated decrease in speed. If a is the distance from the pivot to the point where the input force is applied and b is the distance to the point where the output force is applied, then a/b is the mechanical advantage of the lever. The fulcrum of a lever is modeled as a hinged or revolute joint.

Wheel: The wheel is an important early machine, such as the chariot. A wheel uses the law of the lever to reduce the force needed to overcome friction when pulling a load. To see this notice that the friction associated with pulling a load on the ground is approximately the same as the friction in a simple bearing that supports the load on the axle of a wheel. However, the wheel forms a lever that magnifies the pulling force so that it overcomes the frictional resistance in the bearing.

Illustration of a Four-bar linkage from Kinematics of Machinery, 1876
Illustration of a four-bar linkage from The Kinematics of Machinery, 1876

The classification of simple machines to provide a strategy for the design of new machines was developed by Franz Reuleaux, who collected and studied over 800 elementary machines. He recognized that the classical simple machines can be separated into the lever, pulley and wheel and axle that are formed by a body rotating about a hinge, and the inclined plane, wedge and screw that are similarly a block sliding on a flat surface.

Simple machines are elementary examples of kinematic chains or linkages that are used to model mechanical systems ranging from the steam engine to robot manipulators. The bearings that form the fulcrum of a lever and that allow the wheel and axle and pulleys to rotate are examples of a kinematic pair called a hinged joint. Similarly, the flat surface of an inclined plane and wedge are examples of the kinematic pair called a sliding joint. The screw is usually identified as its own kinematic pair called a helical joint.

This realization shows that it is the joints, or the connections that provide movement, that are the primary elements of a machine. Starting with four types of joints, the rotary joint, sliding joint, cam joint and gear joint, and related connections such as cables and belts, it is possible to understand a machine as an assembly of solid parts that connect these joints called a mechanism.

Two levers, or cranks, are combined into a planar four-bar linkage by attaching a link that connects the output of one crank to the input of another. Additional links can be attached to form a six-bar linkage or in series to form a robot.

Mechanical systems

Boulton & Watt Steam Engine
The Boulton & Watt Steam Engine, 1784

A mechanical system manages power to accomplish a task that involves forces and movement. Modern machines are systems consisting of (i) a power source and actuators that generate forces and movement, (ii) a system of mechanisms that shape the actuator input to achieve a specific application of output forces and movement, (iii) a controller with sensors that compare the output to a performance goal and then directs the actuator input, and (iv) an interface to an operator consisting of levers, switches, and displays.

This can be seen in Watt's steam engine (see the illustration) in which the power is provided by steam expanding to drive the piston. The walking beam, coupler and crank transform the linear movement of the piston into rotation of the output pulley. Finally, the pulley rotation drives the flyball governor which controls the valve for the steam input to the piston cylinder.

The adjective "mechanical" refers to skill in the practical application of an art or science, as well as relating to or caused by movement, physical forces, properties or agents such as is dealt with by mechanics. Similarly Merriam-Webster Dictionary defines "mechanical" as relating to machinery or tools.

Power flow through a machine provides a way to understand the performance of devices ranging from levers and gear trains to automobiles and robotic systems. The German mechanician Franz Reuleaux wrote, "a machine is a combination of resistant bodies so arranged that by their means the mechanical forces of nature can be compelled to do work accompanied by certain determinate motion." Notice that forces and motion combine to define power.

More recently, Uicker et al. stated that a machine is "a device for applying power or changing its direction." McCarthy and Soh describe a machine as a system that "generally consists of a power source and a mechanism for the controlled use of this power."

Power sources

Diesel engine, friction clutch and gear transmission of an automobile.
 
Early Ganz Electric Generator in Zwevegem, West Flanders, Belgium

Human and animal effort were the original power sources for early machines.

Waterwheel: Waterwheels appeared around the world around 300 BC to use flowing water to generate rotary motion, which was applied to milling grain, and powering lumber, machining and textile operations. Modern water turbines use water flowing through a dam to drive an electric generator.

Windmill: Early windmills captured wind power to generate rotary motion for milling operations. Modern wind turbines also drives a generator. This electricity in turn is used to drive motors forming the actuators of mechanical systems.

Engine: The word engine derives from "ingenuity" and originally referred to contrivances that may or may not be physical devices. See Merriam-Webster's definition of engine. A steam engine uses heat to boil water contained in a pressure vessel; the expanding steam drives a piston or a turbine. This principle can be seen in the aeolipile of Hero of Alexandria. This is called an external combustion engine.

An automobile engine is called an internal combustion engine because it burns fuel (an exothermic chemical reaction) inside a cylinder and uses the expanding gases to drive a piston. A jet engine uses a turbine to compress air which is burned with fuel so that it expands through a nozzle to provide thrust to an aircraft, and so is also an "internal combustion engine." 

Power plant: The heat from coal and natural gas combustion in a boiler generates steam that drives a steam turbine to rotate an electric generator. A nuclear power plant uses heat from a nuclear reactor to generate steam and electric power. This power is distributed through a network of transmission lines for industrial and individual use.

Motors: Electric motors use either AC or DC electric current to generate rotational movement. Electric servomotors are the actuators for mechanical systems ranging from robotic systems to modern aircraft.

Fluid Power: Hydraulic and pneumatic systems use electrically driven pumps to drive water or air respectively into cylinders to power linear movement.

Mechanisms

The mechanism of a mechanical system is assembled from components called machine elements. These elements provide structure for the system and control its movement.

The structural components are, generally, the frame members, bearings, splines, springs, seals, fasteners and covers. The shape, texture and color of covers provide a styling and operational interface between the mechanical system and its users.

The assemblies that control movement are also called "mechanisms." Mechanisms are generally classified as gears and gear trains, which includes belt drives and chain drives, cam and follower mechanisms, and linkages, though there are other special mechanisms such as clamping linkages, indexing mechanisms, escapements and friction devices such as brakes and clutches.

The number of degrees of freedom of a mechanism, or its mobility, depends on the number of links and joints and the types of joints used to construct the mechanism. The general mobility of a mechanism is the difference between the unconstrained freedom of the links and the number of constraints imposed by the joints. It is described by the Chebychev-Grübler-Kutzbach criterion.

Gears and gear trains

The Antikythera mechanism (main fragment)

The transmission of rotation between contacting toothed wheels can be traced back to the Antikythera mechanism of Greece and the south-pointing chariot of China. Illustrations by the renaissance scientist Georgius Agricola show gear trains with cylindrical teeth. The implementation of the involute tooth yielded a standard gear design that provides a constant speed ratio. Some important features of gears and gear trains are:

Cam and follower mechanisms

A cam and follower is formed by the direct contact of two specially shaped links. The driving link is called the cam (also see cam shaft) and the link that is driven through the direct contact of their surfaces is called the follower. The shape of the contacting surfaces of the cam and follower determines the movement of the mechanism.

Linkages

Schematic of the actuator and four-bar linkage that position an aircraft landing gear.

A linkage is a collection of links connected by joints. Generally, the links are the structural elements and the joints allow movement. Perhaps the single most useful example is the planar four-bar linkage. However, there are many more special linkages:

  • Watt's linkage is a four-bar linkage that generates an approximate straight line. It was critical to the operation of his design for the steam engine. This linkage also appears in vehicle suspensions to prevent side-to-side movement of the body relative to the wheels. Also see the article Parallel motion.
  • The success of Watt's linkage lead to the design of similar approximate straight-line linkages, such as Hoeken's linkage and Chebyshev's linkage.
  • The Peaucellier linkage generates a true straight-line output from a rotary input.
  • The Sarrus linkage is a spatial linkage that generates straight-line movement from a rotary input. Select this link for an animation of the Sarrus linkage
  • The Klann linkage and the Jansen linkage are recent inventions that provide interesting walking movements. They are respectively a six-bar and an eight-bar linkage.

Planar mechanism

A planar mechanism is a mechanical system that is constrained so the trajectories of points in all the bodies of the system lie on planes parallel to a ground plane. The rotational axes of hinged joints that connect the bodies in the system are perpendicular to this ground plane.

Spherical mechanism

A spherical mechanism is a mechanical system in which the bodies move in a way that the trajectories of points in the system lie on concentric spheres. The rotational axes of hinged joints that connect the bodies in the system pass through the center of these circle.

Spatial mechanism

A spatial mechanism is a mechanical system that has at least one body that moves in a way that its point trajectories are general space curves. The rotational axes of hinged joints that connect the bodies in the system form lines in space that do not intersect and have distinct common normals.

Flexure mechanisms

A flexure mechanism consists of a series of rigid bodies connected by compliant elements (also known as flexure joints) that is designed to produce a geometrically well-defined motion upon application of a force.

Machine elements

The elementary mechanical components of a machine are termed machine elements. These elements consist of three basic types (i) structural components such as frame members, bearings, axles, splines, fasteners, seals, and lubricants, (ii) mechanisms that control movement in various ways such as gear trains, belt or chain drives, linkages, cam and follower systems, including brakes and clutches, and (iii) control components such as buttons, switches, indicators, sensors, actuators and computer controllers. While generally not considered to be a machine element, the shape, texture and color of covers are an important part of a machine that provide a styling and operational interface between the mechanical components of a machine and its users.

Structural components

A number of machine elements provide important structural functions such as the frame, bearings, splines, spring and seals.

  • The recognition that the frame of a mechanism is an important machine element changed the name three-bar linkage into four-bar linkage. Frames are generally assembled from truss or beam elements.
  • Bearings are components designed to manage the interface between moving elements and are the source of friction in machines. In general, bearings are designed for pure rotation or straight line movement.
  • Splines and keys are two ways to reliably mount an axle to a wheel, pulley or gear so that torque can be transferred through the connection.
  • Springs provides forces that can either hold components of a machine in place or acts as a suspension to support part of a machine.
  • Seals are used between mating parts of a machine to ensure fluids, such as water, hot gases, or lubricant do not leak between the mating surfaces.
  • Fasteners such as screws, bolts, spring clips, and rivets are critical to the assembly of components of a machine. Fasteners are generally considered to be removable. In contrast, joining methods, such as welding, soldering, crimping and the application of adhesives, usually require cutting the parts to disassemble the components

Controllers

Controllers combine sensors, logic, and actuators to maintain the performance of components of a machine. Perhaps the best known is the flyball governor for a steam engine. Examples of these devices range from a thermostat that as temperature rises opens a valve to cooling water to speed controllers such as the cruise control system in an automobile. The programmable logic controller replaced relays and specialized control mechanisms with a programmable computer. Servomotors that accurately position a shaft in response to an electrical command are the actuators that make robotic systems possible.

Computing machines

Arithmometr computing machine
Arithmometre, designed by Charles Xavier Thomas, c. 1820, for the four rules of arithmetic, manufactured 1866-1870 AD. Exhibit in the Tekniska museet, Stockholm, Sweden.

Charles Babbage designed machines to tabulate logarithms and other functions in 1837. His Difference engine can be considered an advanced mechanical calculator and his Analytical Engine a forerunner of the modern computer, though none were built in Babbage's lifetime.

The Arithmometer and the Comptometer are mechanical computers that are precursors to modern digital computers. Models used to study modern computers are termed State machine and Turing machine.

Molecular machines

The biological molecule myosin reacts to ATP and ADP to alternately engage with an actin filament and change its shape in a way that exerts a force, and then disengage to reset its shape, or conformation. This acts as the molecular drive that causes muscle contraction. Similarly the biological molecule kinesin has two sections that alternately engage and disengage with microtubules causing the molecule to move along the microtubule and transport vesicles within the cell, and dynein, which moves cargo inside cells towards the nucleus and produces the axonemal beating of motile cilia and flagella. "In effect, the motile cilium is a nanomachine composed of perhaps over 600 proteins in molecular complexes, many of which also function independently as nanomachines. Flexible linkers allow the mobile protein domains connected by them to recruit their binding partners and induce long-range allostery via protein domain dynamics. " Other biological machines are responsible for energy production, for example ATP synthase which harnesses energy from proton gradients across membranes to drive a turbine-like motion used to synthesise ATP, the energy currency of a cell. Still other machines are responsible for gene expression, including DNA polymerases for replicating DNA, RNA polymerases for producing mRNA, the spliceosome for removing introns, and the ribosome for synthesising proteins. These machines and their nanoscale dynamics are far more complex than any molecular machines that have yet been artificially constructed. These molecules are increasingly considered to be nanomachines.

Researchers have used DNA to construct nano-dimensioned four-bar linkages.

Impact

Mechanization and automation

A water-powered mine hoist used for raising ore. This woodblock is from De re metallica by Georg Bauer (Latinized name Georgius Agricola, ca. 1555), an early mining textbook that contains numerous drawings and descriptions of mining equipment.

Mechanization or mechanisation (BE) is providing human operators with machinery that assists them with the muscular requirements of work or displaces muscular work. In some fields, mechanization includes the use of hand tools. In modern usage, such as in engineering or economics, mechanization implies machinery more complex than hand tools and would not include simple devices such as an un-geared horse or donkey mill. Devices that cause speed changes or changes to or from reciprocating to rotary motion, using means such as gears, pulleys or sheaves and belts, shafts, cams and cranks, usually are considered machines. After electrification, when most small machinery was no longer hand powered, mechanization was synonymous with motorized machines.

Automation is the use of control systems and information technologies to reduce the need for human work in the production of goods and services. In the scope of industrialization, automation is a step beyond mechanization. Whereas mechanization provides human operators with machinery to assist them with the muscular requirements of work, automation greatly decreases the need for human sensory and mental requirements as well. Automation plays an increasingly important role in the world economy and in daily experience.

Automata

An automaton (plural: automata or automatons) is a self-operating machine. The word is sometimes used to describe a robot, more specifically an autonomous robot. A Toy Automaton was patented in 1863.

Mechanics

Usher reports that Hero of Alexandria's treatise on Mechanics focussed on the study of lifting heavy weights. Today mechanics refers to the mathematical analysis of the forces and movement of a mechanical system, and consists of the study of the kinematics and dynamics of these systems.

Dynamics of machines

The dynamic analysis of machines begins with a rigid-body model to determine reactions at the bearings, at which point the elasticity effects are included. The rigid-body dynamics studies the movement of systems of interconnected bodies under the action of external forces. The assumption that the bodies are rigid, which means that they do not deform under the action of applied forces, simplifies the analysis by reducing the parameters that describe the configuration of the system to the translation and rotation of reference frames attached to each body.

The dynamics of a rigid body system is defined by its equations of motion, which are derived using either Newtons laws of motion or Lagrangian mechanics. The solution of these equations of motion defines how the configuration of the system of rigid bodies changes as a function of time. The formulation and solution of rigid body dynamics is an important tool in the computer simulation of mechanical systems.

Kinematics of machines

The dynamic analysis of a machine requires the determination of the movement, or kinematics, of its component parts, known as kinematic analysis. The assumption that the system is an assembly of rigid components allows rotational and translational movement to be modeled mathematically as Euclidean, or rigid, transformations. This allows the position, velocity and acceleration of all points in a component to be determined from these properties for a reference point, and the angular position, angular velocity and angular acceleration of the component.

Machine design

Machine design refers to the procedures and techniques used to address the three phases of a machine's lifecycle:

  1. invention, which involves the identification of a need, development of requirements, concept generation, prototype development, manufacturing, and verification testing;
  2. performance engineering involves enhancing manufacturing efficiency, reducing service and maintenance demands, adding features and improving effectiveness, and validation testing;
  3. recycle is the decommissioning and disposal phase and includes recovery and reuse of materials and components.

Automated teller machine

From Wikipedia, the free encyclopedia

An NCR Personas 75-Series interior, multi-function ATM in the United States
 
Smaller indoor ATMs dispense money inside convenience stores and other busy areas, such as this off-premises Wincor Nixdorf mono-function ATM in Sweden.

An automated teller machine (ATM) or cash machine (British English) is an electronic telecommunications device that enables customers of financial institutions to perform financial transactions, such as cash withdrawals, deposits, funds transfers, or account information inquiries, at any time and without the need for direct interaction with bank staff.

ATMs are known by a variety of names, including automatic teller machine (ATM) in the United States (sometimes redundantly as "ATM machine"). In Canada, the term automated banking machine (ABM) is also used, although ATM is also very commonly used in Canada, with many Canadian organizations using ATM over ABM. In British English, the terms cashpoint, cash machine, cashline and hole in the wall are most widely used. Other terms include any time money, cashline, tyme machine, cash dispenser, cash corner, bankomat, or bancomat. Many ATMs have a sign above them indicating the name of the bank or organisation that owns the ATM, and possibly including the networks to which it can connect. ATMs that are not operated by a financial institution are known as "white-label" ATMs.

Using an ATM, customers can access their bank deposit or credit accounts in order to make a variety of financial transactions, most notably cash withdrawals and balance checking, as well as transferring credit to and from mobile phones. ATMs can also be used to withdraw cash in a foreign country. If the currency being withdrawn from the ATM is different from that in which the bank account is denominated, the money will be converted at the financial institution's exchange rate. Customers are typically identified by inserting a plastic ATM card (or some other acceptable payment card) into the ATM, with authentication being by the customer entering a personal identification number (PIN), which must match the PIN stored in the chip on the card (if the card is so equipped), or in the issuing financial institution's database.

According to the ATM Industry Association (ATMIA), as of 2015, there were close to 3.5 million ATMs installed worldwide. However, the use of ATMs is gradually declining with the increase in cashless payment systems.

History

An old Nixdorf ATM

The idea of out-of-hours cash distribution developed from bankers' needs in Japan, Sweden, the United Kingdom, and the United States.  A Japanese device called the "Computer Loan Machine" supplied cash as a three-month loan at 5% p.a. after inserting a credit card. The device was operational in 1966. However, little is known about the device.

Adrian Ashfield invented the basic idea of a card combining the key and user's identity in February 1962. This was granted UK Patent 959,713 for "Access Controller" in June 1964 and assigned to W. S. Atkins & Partners who employed Ashfield. He was paid ten shillings for this, the standard sum for all patents. It was originally intended to dispense petrol but the patent covered all uses.

In the US patent record, Luther George Simjian has been credited with developing a "prior art device". Specifically his 132nd patent (US3079603), which was first filed on 30 June 1960 (and granted 26 February 1963). The roll-out of this machine, called Bankograph, was delayed by a couple of years, due in part to Simjian's Reflectone Electronics Inc. being acquired by Universal Match Corporation. An experimental Bankograph was installed in New York City in 1961 by the City Bank of New York, but removed after six months due to the lack of customer acceptance. The Bankograph was an automated envelope deposit machine (accepting coins, cash and cheques) and did not have cash dispensing features.

Actor Reg Varney using the world's first cash machine in Enfield Town, north London on 27 June 1967

A cash machine was put into use by Barclays Bank in its Enfield Town branch in North London, United Kingdom, on 27 June 1967. This machine was inaugurated by English comedy actor Reg Varney. This instance of the invention is credited to the engineering team led by John Shepherd-Barron of printing firm De La Rue, who was awarded an OBE in the 2005 New Year Honours. Transactions were initiated by inserting paper cheques issued by a teller or cashier, marked with carbon-14 for machine readability and security, which in a later model were matched with a six-digit personal identification number (PIN). Shepherd-Barron stated "It struck me there must be a way I could get my own money, anywhere in the world or the UK. I hit upon the idea of a chocolate bar dispenser, but replacing chocolate with cash."

The Barclays–De La Rue machine (called De La Rue Automatic Cash System or DACS) beat the Swedish saving banks' and a company called Metior's machine (a device called Bankomat) by a mere nine days and Westminster Bank'sSmith IndustriesChubb system (called Chubb MD2) by a month. The online version of the Swedish machine is listed to have been operational on 6 May 1968, while claiming to be the first online ATM in the world, ahead of similar claims by IBM and Lloyds Bank in 1971, and Oki in 1970. The collaboration of a small start-up called Speytec and Midland Bank developed a fourth machine which was marketed after 1969 in Europe and the US by the Burroughs Corporation. The patent for this device (GB1329964) was filed in September 1969 (and granted in 1973) by John David Edwards, Leonard Perkins, John Henry Donald, Peter Lee Chappell, Sean Benjamin Newcombe, and Malcom David Roe.

Both the DACS and MD2 accepted only a single-use token or voucher which was retained by the machine, while the Speytec worked with a card with a magnetic stripe at the back. They used principles including Carbon-14 and low-coercivity magnetism in order to make fraud more difficult.

The idea of a PIN stored on the card was developed by a group of engineers working at Smiths Group on the Chubb MD2 in 1965 and which has been credited to James Goodfellow (patent GB1197183 filed on 2 May 1966 with Anthony Davies). The essence of this system was that it enabled the verification of the customer with the debited account without human intervention. This patent is also the earliest instance of a complete "currency dispenser system" in the patent record. This patent was filed on 5 March 1968 in the US (US 3543904) and granted on 1 December 1970. It had a profound influence on the industry as a whole. Not only did future entrants into the cash dispenser market such as NCR Corporation and IBM licence Goodfellow's PIN system, but a number of later patents reference this patent as "Prior Art Device".

Propagation

Devices designed by British (i.e. Chubb, De La Rue) and Swedish (i.e. Asea Meteor) quickly spread out. For example, given its link with Barclays, Bank of Scotland deployed a DACS in 1968 under the 'Scotcash' brand. Customers were given personal code numbers to activate the machines, similar to the modern PIN. They were also supplied with £10 vouchers. These were fed into the machine, and the corresponding amount debited from the customer's account.

A Chubb-made ATM appeared in Sydney in 1969. This was the first ATM installed in Australia. The machine only dispensed $25 at a time and the bank card itself would be mailed to the user after the bank had processed the withdrawal.

1969 ABC news report on the introduction of ATMs in Sydney, Australia. People could only receive AUS $25 at a time and the bank card was sent back to the user at a later date. This was a Chubb machine

Asea Metior's Bankomat was the first ATM installed in Spain on 9 January 1969, in downtown Madrid by Banesto. This device dispensed 1,000 peseta bills (1 to 5 max). Each user had to introduce a security personal key using a combination of the ten numeric buttons. In March of the same year an ad with the instructions to use the Bancomat was published in the same newspaper.

Docutel in the United States

After looking firsthand at the experiences in Europe, in 1968 the ATM was pioneered in the U.S. by Donald Wetzel, who was a department head at a company called Docutel. Docutel was a subsidiary of Recognition Equipment Inc of Dallas, Texas, which was producing optical scanning equipment and had instructed Docutel to explore automated baggage handling and automated gasoline pumps.

On 2 September 1969, Chemical Bank installed the first ATM in the U.S. at its branch in Rockville Centre, New York. The first ATMs were designed to dispense a fixed amount of cash when a user inserted a specially coded card. A Chemical Bank advertisement boasted "On Sept. 2 our bank will open at 9:00 and never close again." Chemical's ATM, initially known as a Docuteller was designed by Donald Wetzel and his company Docutel. Chemical executives were initially hesitant about the electronic banking transition given the high cost of the early machines. Additionally, executives were concerned that customers would resist having machines handling their money. In 1995, the Smithsonian National Museum of American History recognised Docutel and Wetzel as the inventors of the networked ATM.

By 1974, Docutel had acquired 70 percent of the U.S. market; but as a result of the early 1970s worldwide recession and its reliance on a single product line, Docutel lost its independence and was forced to merge with the U.S. subsidiary of Olivetti.

Wetzel was recognised by the United States Patent Office as having invented the ATM in the form of U.S. Patent # 3,761,682; the application had been filed in October 1971 and the patent was granted in 1973. However, the U.S. patent record cites at least three previous applications from Docutel, all relevant to the development of the ATM and where Wetzel does not figure, namely US Patent # 3,662,343, U.S. Patent # 3651976 and U.S. Patent # 3,68,569. These patents are all credited to Kenneth S. Goldstein, MR Karecki, TR Barnes, GR Chastian and John D. White.

Chase Bank ATM - 2008

Further advances

In April 1971, Busicom began to manufacture ATMs based on the first commercial microprocessor, the Intel 4004. Busicom manufactured these microprocessor-based automated teller machines for several buyers, with NCR Corporation as the main customer.

Mohamed Atalla invented the first hardware security module (HSM), dubbed the "Atalla Box", a security system which encrypted PIN and ATM messages, and protected offline devices with an un-guessable PIN-generating key. In March 1972, Atalla filed U.S. Patent 3,938,091 for his PIN verification system, which included an encoded card reader and described a system that utilized encryption techniques to assure telephone link security while entering personal ID information that was transmitted to a remote location for verification.

He founded Atalla Corporation (now Utimaco Atalla) in 1972, and commercially launched the "Atalla Box" in 1973. The product was released as the Identikey. It was a card reader and customer identification system, providing a terminal with plastic card and PIN capabilities. The Identikey system consisted of a card reader console, two customer PIN pads, intelligent controller and built-in electronic interface package. The device consisted of two keypads, one for the customer and one for the teller. It allowed the customer to type in a secret code, which is transformed by the device, using a microprocessor, into another code for the teller. During a transaction, the customer's account number was read by the card reader. This process replaced manual entry and avoided possible key stroke errors. It allowed users to replace traditional customer verification methods such as signature verification and test questions with a secure PIN system. The success of the "Atalla Box" led to the wide adoption of hardware security modules in ATMs. Its PIN verification process was similar to the later IBM 3624. Atalla's HSM products protect 250 million card transactions every day as of 2013, and secure the majority of the world's ATM transactions as of 2014.

The IBM 2984 was a modern ATM and came into use at Lloyds Bank, High Street, Brentwood, Essex, the UK in December 1972. The IBM 2984 was designed at the request of Lloyds Bank. The 2984 Cash Issuing Terminal was a true ATM, similar in function to today's machines and named by Lloyds Bank: Cashpoint. Cashpoint is still a registered trademark of Lloyds Banking Group in the UK but is often used as a generic trademark to refer to ATMs of all UK banks. All were online and issued a variable amount which was immediately deducted from the account. A small number of 2984s were supplied to a U.S. bank. A couple of well known historical models of ATMs include the Atalla Box, IBM 3614, IBM 3624 and 473x series, Diebold 10xx and TABS 9000 series, NCR 1780 and earlier NCR 770 series.

The first switching system to enable shared automated teller machines between banks went into production operation on 3 February 1979, in Denver, Colorado, in an effort by Colorado National Bank of Denver and Kranzley and Company of Cherry Hill, New Jersey.

In 2012, a new ATM at Royal Bank of Scotland allowed customers to withdraw cash up to £130 without a card by inputting a six-digit code requested through their smartphones.

Location

The world's highest ATM at the Khunjerab Pass in Gilgit Baltistan, Pakistan, which is located at the height of 4,693 metres (15,397 ft) above sea level.

ATMs can be placed at any location but are most often placed near or inside banks, shopping centers/malls, airports, railway stations, metro stations, grocery stores, petrol/gas stations, restaurants, and other locations. ATMs are also found on cruise ships and on some US Navy ships, where sailors can draw out their pay.

ATMs may be on- and off-premises. On-premises ATMs are typically more advanced, multi-function machines that complement a bank branch's capabilities, and are thus more expensive. Off-premises machines are deployed by financial institutions and independent sales organisations (ISOs) where there is a simple need for cash, so they are generally cheaper single function devices.

In the US, Canada and some Gulf countries, banks may have drive-thru lanes providing access to ATMs using an automobile.

In recent times, countries like India and some countries in Africa are installing ATMs in rural areas, which are solar powered.

The world's highest ATM is located at the Khunjerab Pass in Pakistan. Installed at an elevation of 4,693 metres (15,397 ft) by the National Bank of Pakistan, it is designed to work in temperatures as low as -40-degree Celsius.

Financial networks

An ATM in the Netherlands. The logos of a number of interbank networks to which it is connected are shown. PIN card logo are not placed, although this system was in use here at the time.

Most ATMs are connected to interbank networks, enabling people to withdraw and deposit money from machines not belonging to the bank where they have their accounts or in the countries where their accounts are held (enabling cash withdrawals in local currency). Some examples of interbank networks include NYCE, PULSE, PLUS, Cirrus, AFFN, Interac, Interswitch, STAR, LINK, MegaLink, and BancNet.

ATMs rely on authorization of a financial transaction by the card issuer or other authorizing institution on a communications network. This is often performed through an ISO 8583 messaging system.

Many banks charge ATM usage fees. In some cases, these fees are charged solely to users who are not customers of the bank that operates the ATM; in other cases, they apply to all users.

In order to allow a more diverse range of devices to attach to their networks, some interbank networks have passed rules expanding the definition of an ATM to be a terminal that either has the vault within its footprint or utilises the vault or cash drawer within the merchant establishment, which allows for the use of a scrip cash dispenser.

A Diebold 1063ix with a dial-up modem visible at the base

ATMs typically connect directly to their host or ATM Controller on either ADSL or dial-up modem over a telephone line or directly on a leased line. Leased lines are preferable to plain old telephone service (POTS) lines because they require less time to establish a connection. Less-trafficked machines will usually rely on a dial-up modem on a POTS line rather than using a leased line, since a leased line may be comparatively more expensive to operate compared to a POTS line. That dilemma may be solved as high-speed Internet VPN connections become more ubiquitous. Common lower-level layer communication protocols used by ATMs to communicate back to the bank include SNA over SDLC, TC500 over Async, X.25, and TCP/IP over Ethernet.

In addition to methods employed for transaction security and secrecy, all communications traffic between the ATM and the Transaction Processor may also be encrypted using methods such as SSL.

Global use

Number of automated teller machines (ATMs) per 100,000 adults (2017)
 
HSBC Express Banking ATM in, Shatin, Hong Kong
 
Assortment of ATMs in Siam Paragon shopping centre, Bangkok, Thailand

There are no hard international or government-compiled numbers totaling the complete number of ATMs in use worldwide. Estimates developed by ATMIA place the number of ATMs currently in use at 3 million units, or approximately 1 ATM per 3,000 people in the world.

To simplify the analysis of ATM usage around the world, financial institutions generally divide the world into seven regions, due to the penetration rates, usage statistics, and features deployed. Four regions (USA, Canada, Europe, and Japan) have high numbers of ATMs per million people. Despite the large number of ATMs, there is additional demand for machines in the Asia/Pacific area as well as in Latin America.  Macau may have the highest density of ATMs at 254 ATMs per 100,000 adults. ATMs have yet to reach high numbers in the Near East and Africa.

Hardware

A block diagram of an ATM

An ATM is typically made up of the following devices:

  • CPU (to control the user interface and transaction devices)
  • Magnetic or chip card reader (to identify the customer)
  • a PIN pad for accepting and encrypting personal identification number EPP4 (similar in layout to a touch tone or calculator keypad), manufactured as part of a secure enclosure
  • Secure cryptoprocessor, generally within a secure enclosure
  • Display (used by the customer for performing the transaction)
  • Function key buttons (usually close to the display) or a touchscreen (used to select the various aspects of the transaction)
  • Record printer (to provide the customer with a record of the transaction)
  • Vault (to store the parts of the machinery requiring restricted access)
  • Housing (for aesthetics and to attach signage to)
  • Sensors and indicators

Due to heavier computing demands and the falling price of personal computer–like architectures, ATMs have moved away from custom hardware architectures using microcontrollers or application-specific integrated circuits and have adopted the hardware architecture of a personal computer, such as USB connections for peripherals, Ethernet and IP communications, and use personal computer operating systems.

Business owners often lease ATMs from service providers. However, based on the economies of scale, the price of equipment has dropped to the point where many business owners are simply paying for ATMs using a credit card.

New ADA voice and text-to-speech guidelines imposed in 2010, but required by March 2012 have forced many ATM owners to either upgrade non-compliant machines or dispose them if they are not upgradable, and purchase new compliant equipment. This has created an avenue for hackers and thieves to obtain ATM hardware at junkyards from improperly disposed decommissioned machines.

Two Loomis employees refilling an ATM at the Downtown Seattle REI

The vault of an ATM is within the footprint of the device itself and is where items of value are kept. Scrip cash dispensers do not incorporate a vault.

Mechanisms found inside the vault may include:

  • Dispensing mechanism (to provide cash or other items of value)
  • Deposit mechanism including a cheque processing module and bulk note acceptor (to allow the customer to make deposits)
  • Security sensors (magnetic, thermal, seismic, gas)
  • Locks (to ensure controlled access to the contents of the vault)
  • Journaling systems; many are electronic (a sealed flash memory device based on in-house standards) or a solid-state device (an actual printer) which accrues all records of activity including access timestamps, number of notes dispensed, etc. This is considered sensitive data and is secured in similar fashion to the cash as it is a similar liability.

ATM vaults are supplied by manufacturers in several grades. Factors influencing vault grade selection include cost, weight, regulatory requirements, ATM type, operator risk avoidance practices and internal volume requirements. Industry standard vault configurations include Underwriters Laboratories UL-291 "Business Hours" and Level 1 Safes, RAL TL-30 derivatives, and CEN EN 1143-1 - CEN III and CEN IV.

ATM manufacturers recommend that a vault be attached to the floor to prevent theft, though there is a record of a theft conducted by tunnelling into an ATM floor.

Software

Although Microsoft discontinued support for the operating system in 2014, a significant number of ATMs as of 2020 still use versions of Windows XP, as seen with this machine at a branch of Tesco Express in Slough, Berkshire.

With the migration to commodity Personal Computer hardware, standard commercial "off-the-shelf" operating systems and programming environments can be used inside of ATMs. Typical platforms previously used in ATM development include RMX or OS/2.

A Wincor Nixdorf ATM running Windows 2000 (system screen removed due to copyright infringement).

Today, the vast majority of ATMs worldwide use a Microsoft Windows operating system, primarily Windows XP Professional or Windows XP Embedded. In early 2014, 95% of ATMs were running Windows XP. A small number of deployments may still be running older versions of the Windows OS, such as Windows NT, Windows CE, or Windows 2000, even though Microsoft still supports only Windows 8 and Windows 10.

There is a computer industry security view that general public desktop operating systems(os) have greater risks as operating systems for cash dispensing machines than other types of operating systems like (secure) real-time operating systems (RTOS). RISKS Digest has many articles about ATM operating system vulnerabilities.

Linux is also finding some reception in the ATM marketplace. An example of this is Banrisul, the largest bank in the south of Brazil, which has replaced the MS-DOS operating systems in its ATMs with Linux. Banco do Brasil is also migrating ATMs to Linux. Indian-based Vortex Engineering is manufacturing ATMs which operate only with Linux. Common application layer transaction protocols, such as Diebold 91x (911 or 912) and NCR NDC or NDC+ provide emulation of older generations of hardware on newer platforms with incremental extensions made over time to address new capabilities, although companies like NCR continuously improve these protocols issuing newer versions (e.g. NCR's AANDC v3.x.y, where x.y are subversions). Most major ATM manufacturers provide software packages that implement these protocols. Newer protocols such as IFX have yet to find wide acceptance by transaction processors.

With the move to a more standardised software base, financial institutions have been increasingly interested in the ability to pick and choose the application programs that drive their equipment. WOSA/XFS, now known as CEN XFS (or simply XFS), provides a common API for accessing and manipulating the various devices of an ATM. J/XFS is a Java implementation of the CEN XFS API.

While the perceived benefit of XFS is similar to the Java's "write once, run anywhere" mantra, often different ATM hardware vendors have different interpretations of the XFS standard. The result of these differences in interpretation means that ATM applications typically use a middleware to even out the differences among various platforms.

With the onset of Windows operating systems and XFS on ATMs, the software applications have the ability to become more intelligent. This has created a new breed of ATM applications commonly referred to as programmable applications. These types of applications allows for an entirely new host of applications in which the ATM terminal can do more than only communicate with the ATM switch. It is now empowered to connected to other content servers and video banking systems.

Notable ATM software that operates on XFS platforms include Triton PRISM, Diebold Agilis EmPower, NCR APTRA Edge, Absolute Systems AbsoluteINTERACT, KAL Kalignite Software Platform, Phoenix Interactive VISTAatm, Wincor Nixdorf ProTopas, Euronet EFTS and Intertech inter-ATM.

With the move of ATMs to industry-standard computing environments, concern has risen about the integrity of the ATM's software stack.

Impact on labor

The number of human bank tellers in the United States increased from approximately 300,000 in 1970 to approximately 600,000 in 2010. Counter-intuitively, a contributing factor may be the introduction of automated teller machines. ATMs let a branch operate with fewer tellers, making it cheaper for banks to open more branches. This likely resulted in more tellers being hired to handle non-automated tasks, but further automation and online banking may reverse this increase.

Security

Security, as it relates to ATMs, has several dimensions. ATMs also provide a practical demonstration of a number of security systems and concepts operating together and how various security concerns are addressed.

Physical

A Wincor Nixdorf Procash 2100xe Frontload that was opened with an angle grinder.

Early ATM security focused on making the terminals invulnerable to physical attack; they were effectively safes with dispenser mechanisms. A number of attacks resulted, with thieves attempting to steal entire machines by ram-raiding. Since the late 1990s, criminal groups operating in Japan improved ram-raiding by stealing and using a truck loaded with heavy construction machinery to effectively demolish or uproot an entire ATM and any housing to steal its cash.

Another attack method, plofkraak, is to seal all openings of the ATM with silicone and fill the vault with a combustible gas or to place an explosive inside, attached, or near the machine. This gas or explosive is ignited and the vault is opened or distorted by the force of the resulting explosion and the criminals can break in. This type of theft has occurred in the Netherlands, Belgium, France, Denmark, Germany, Australia, and the United Kingdom. These types of attacks can be prevented by a number of gas explosion prevention devices also known as gas suppression system. These systems use explosive gas detection sensor to detect explosive gas and to neutralise it by releasing a special explosion suppression chemical which changes the composition of the explosive gas and renders it ineffective.

Several attacks in the UK (at least one of which was successful) have involved digging a concealed tunnel under the ATM and cutting through the reinforced base to remove the money.

Modern ATM physical security, per other modern money-handling security, concentrates on denying the use of the money inside the machine to a thief, by using different types of Intelligent Banknote Neutralisation Systems.

A common method is to simply rob the staff filling the machine with money. To avoid this, the schedule for filling them is kept secret, varying and random. The money is often kept in cassettes, which will dye the money if incorrectly opened.

Transactional secrecy and integrity

The security of ATM transactions relies mostly on the integrity of the secure cryptoprocessor: the ATM often uses general commodity components that sometimes are not considered to be "trusted systems".

Encryption of personal information, required by law in many jurisdictions, is used to prevent fraud. Sensitive data in ATM transactions are usually encrypted with DES, but transaction processors now usually require the use of Triple DES. Remote Key Loading techniques may be used to ensure the secrecy of the initialisation of the encryption keys in the ATM. Message Authentication Code (MAC) or Partial MAC may also be used to ensure messages have not been tampered with while in transit between the ATM and the financial network.

Customer identity integrity

A BTMU ATM with a palm scanner (to the right of the screen)

There have also been a number of incidents of fraud by Man-in-the-middle attacks, where criminals have attached fake keypads or card readers to existing machines. These have then been used to record customers' PINs and bank card information in order to gain unauthorised access to their accounts. Various ATM manufacturers have put in place countermeasures to protect the equipment they manufacture from these threats.

Alternative methods to verify cardholder identities have been tested and deployed in some countries, such as finger and palm vein patterns, iris, and facial recognition technologies. Cheaper mass-produced equipment has been developed and is being installed in machines globally that detect the presence of foreign objects on the front of ATMs, current tests have shown 99% detection success for all types of skimming devices.

Device operation integrity

ATMs that are exposed to the outside must be vandal- and weather- resistant.

Openings on the customer side of ATMs are often covered by mechanical shutters to prevent tampering with the mechanisms when they are not in use. Alarm sensors are placed inside ATMs and their servicing areas to alert their operators when doors have been opened by unauthorised personnel.

To protect against hackers, ATMs have a built-in firewall. Once the firewall has detected malicious attempts to break into the machine remotely, the firewall locks down the machine.

Rules are usually set by the government or ATM operating body that dictate what happens when integrity systems fail. Depending on the jurisdiction, a bank may or may not be liable when an attempt is made to dispense a customer's money from an ATM and the money either gets outside of the ATM's vault, or was exposed in a non-secure fashion, or they are unable to determine the state of the money after a failed transaction. Customers often commented that it is difficult to recover money lost in this way, but this is often complicated by the policies regarding suspicious activities typical of the criminal element.

Customer security

Dunbar armored personnel watching over ATMs that have been installed in a van

In some countries, multiple security cameras and security guards are a common feature. In the United States, The New York State Comptroller's Office has advised the New York State Department of Banking to have more thorough safety inspections of ATMs in high crime areas.

Consultants of ATM operators assert that the issue of customer security should have more focus by the banking industry; it has been suggested that efforts are now more concentrated on the preventive measure of deterrent legislation than on the problem of ongoing forced withdrawals.

At least as far back as 30 July 1986, consultants of the industry have advised for the adoption of an emergency PIN system for ATMs, where the user is able to send a silent alarm in response to a threat. Legislative efforts to require an emergency PIN system have appeared in Illinois, Kansas and Georgia, but none has succeeded yet. In January 2009, Senate Bill 1355 was proposed in the Illinois Senate that revisits the issue of the reverse emergency PIN system. The bill is again supported by the police and denied by the banking lobby.

In 1998, three towns outside Cleveland, Ohio, in response to an ATM crime wave, adopted legislation requiring that an emergency telephone number switch be installed at all outdoor ATMs within their jurisdiction. In the wake of a homicide in Sharon Hill, Pennsylvania, the city council passed an ATM security bill as well.

In China and elsewhere, many efforts to promote security have been made. On-premises ATMs are often located inside the bank's lobby, which may be accessible 24 hours a day. These lobbies have extensive security camera coverage, a courtesy telephone for consulting with the bank staff, and a security guard on the premises. Bank lobbies that are not guarded 24 hours a day may also have secure doors that can only be opened from outside by swiping the bank card against a wall-mounted scanner, allowing the bank to identify which card enters the building. Most ATMs will also display on-screen safety warnings and may also be fitted with convex mirrors above the display allowing the user to see what is happening behind them.

As of 2013, the only claim available about the extent of ATM-connected homicides is that they range from 500 to 1,000 per year in the US, covering only cases where the victim had an ATM card and the card was used by the killer after the known time of death.

Jackpotting

The term jackpotting is used to describe one method criminals utilize to steal money from an ATM. The thieves gain physical access through a small hole drilled in the machine. They disconnect the existing hard drive and connect an external drive using an industrial endoscope. They then depress an internal button that reboots the device so that it is now under the control of the external drive. They can then have the ATM dispense all of its cash.

Encryption

In recent years, many ATMs also encrypt the hard disk. This means that actually creating the software for jackpotting is more difficult, and provides more security for the ATM.

Uses

Two NCR Personas 84 ATMs at a bank in Jersey dispensing two types of pound sterling banknotes: Bank of England on the left, and States of Jersey on the right.
 
Gold vending ATM in New York City.

ATMs were originally developed as cash dispensers, and have evolved to provide many other bank-related functions:

  • Paying routine bills, fees, and taxes (utilities, phone bills, social security, legal fees, income taxes, etc.)
  • Printing or ordering bank statements
  • Updating passbooks
  • Cash advances
  • Cheque Processing Module
  • Paying (in full or partially) the credit balance on a card linked to a specific current account.
  • Transferring money between linked accounts (such as transferring between accounts)
  • Deposit currency recognition, acceptance, and recycling

In some countries, especially those which benefit from a fully integrated cross-bank network (e.g.: Multibanco in Portugal), ATMs include many functions that are not directly related to the management of one's own bank account, such as:

Increasingly, banks are seeking to use the ATM as a sales device to deliver pre approved loans and targeted advertising using products such as ITM (the Intelligent Teller Machine) from Aptra Relate from NCR. ATMs can also act as an advertising channel for other companies.*

A South Korean ATM with mobile bank port and bar code reader

However, several different ATM technologies have not yet reached worldwide acceptance, such as:

  • Videoconferencing with human tellers, known as video tellers
  • Biometrics, where authorization of transactions is based on the scanning of a customer's fingerprint, iris, face, etc.
  • Cheque/cash Acceptance, where the machine accepts and recognises cheques and/or currency without using envelopes Expected to grow in importance in the US through Check 21 legislation.
  • Bar code scanning
  • On-demand printing of "items of value" (such as movie tickets, traveler's cheques, etc.)
  • Dispensing additional media (such as phone cards)
  • Co-ordination of ATMs with mobile phones
  • Integration with non-banking equipment
  • Games and promotional features
  • CRM through the ATM

Videoconferencing teller machines are currently referred to as Interactive Teller Machines. Benton Smith, in the Idaho Business Review writes "The software that allows interactive teller machines to function was created by a Salt Lake City-based company called uGenius, a producer of video banking software. NCR, a leading manufacturer of ATMs, acquired uGenius in 2013 and married its own ATM hardware with uGenius' video software."

A NCR Interactive Teller Machine running uGenius software.
  • Pharmacy dispensing units

Reliability

An ATM running Microsoft Windows that has crashed due to a peripheral component failure

Before an ATM is placed in a public place, it typically has undergone extensive testing with both test money and the backend computer systems that allow it to perform transactions. Banking customers also have come to expect high reliability in their ATMs, which provides incentives to ATM providers to minimise machine and network failures. Financial consequences of incorrect machine operation also provide high degrees of incentive to minimise malfunctions.

ATMs and the supporting electronic financial networks are generally very reliable, with industry benchmarks typically producing 98.25% customer availability for ATMs and up to 99.999% availability for host systems that manage the networks of ATMs. If ATM networks do go out of service, customers could be left without the ability to make transactions until the beginning of their bank's next time of opening hours.

This said, not all errors are to the detriment of customers; there have been cases of machines giving out money without debiting the account, or giving out higher value notes as a result of incorrect denomination of banknote being loaded in the money cassettes. The result of receiving too much money may be influenced by the card holder agreement in place between the customer and the bank.

Errors that can occur may be mechanical (such as card transport mechanisms; keypads; hard disk failures; envelope deposit mechanisms); software (such as operating system; device driver; application); communications; or purely down to operator error.

To aid in reliability, some ATMs print each transaction to a roll-paper journal that is stored inside the ATM, which allows its users and the related financial institutions to settle things based on the records in the journal in case there is a dispute. In some cases, transactions are posted to an electronic journal to remove the cost of supplying journal paper to the ATM and for more convenient searching of data.

Improper money checking can cause the possibility of a customer receiving counterfeit banknotes from an ATM. While bank personnel are generally trained better at spotting and removing counterfeit cash, the resulting ATM money supplies used by banks provide no guarantee for proper banknotes, as the Federal Criminal Police Office of Germany has confirmed that there are regularly incidents of false banknotes having been dispensed through ATMs. Some ATMs may be stocked and wholly owned by outside companies, which can further complicate this problem. Bill validation technology can be used by ATM providers to help ensure the authenticity of the cash before it is stocked in the machine; those with cash recycling capabilities include this capability.

In India, whenever a transaction fails with an ATM due to network or technical issue and if the amount does not get dispensed in spite of account being debited then the banks are supposed to return the debited amount to the customer within 7 working days from the day of receipt of complaint. Banks are also liable to pay the late fees in case of delay in repayment of funds post 7 days.

Fraud

ATM lineup
 
Some ATMs may display warning messages to customers to be vigilant of possible tampering.
 
10 euro notes from an ATM robbery made unusable with red dye

As with any device containing objects of value, ATMs and the systems they depend on to function are the targets of fraud. Fraud against ATMs and people's attempts to use them takes several forms.

The first known instance of a fake ATM was installed at a shopping mall in Manchester, Connecticut in 1993. By modifying the inner workings of a Fujitsu model 7020 ATM, a criminal gang known as the Bucklands Boys stole information from cards inserted into the machine by customers.

WAVY-TV reported an incident in Virginia Beach in September 2006 where a hacker, who had probably obtained a factory-default administrator password for a filling station's white-label ATM, caused the unit to assume it was loaded with US$5 bills instead of $20s, enabling himself—and many subsequent customers—to walk away with four times the money withdrawn from their accounts. This type of scam was featured on the TV series The Real Hustle.

ATM behaviour can change during what is called "stand-in" time, where the bank's cash dispensing network is unable to access databases that contain account information (possibly for database maintenance). In order to give customers access to cash, customers may be allowed to withdraw cash up to a certain amount that may be less than their usual daily withdrawal limit, but may still exceed the amount of available money in their accounts, which could result in fraud if the customers intentionally withdraw more money than they had in their accounts.

Card fraud

In an attempt to prevent criminals from shoulder surfing the customer's personal identification number (PIN), some banks draw privacy areas on the floor.

For a low-tech form of fraud, the easiest is to simply steal a customer's card along with its PIN. A later variant of this approach is to trap the card inside of the ATM's card reader with a device often referred to as a Lebanese loop. When the customer gets frustrated by not getting the card back and walks away from the machine, the criminal is able to remove the card and withdraw cash from the customer's account, using the card and its PIN.

This type of fraud has spread globally. Although somewhat replaced in terms of volume by skimming incidents, a re-emergence of card trapping has been noticed in regions such as Europe, where EMV chip and PIN cards have increased in circulation.

Another simple form of fraud involves attempting to get the customer's bank to issue a new card and its PIN and stealing them from their mail.

By contrast, a newer high-tech method of operating, sometimes called card skimming or card cloning, involves the installation of a magnetic card reader over the real ATM's card slot and the use of a wireless surveillance camera or a modified digital camera or a false PIN keypad to observe the user's PIN. Card data is then cloned into a duplicate card and the criminal attempts a standard cash withdrawal. The availability of low-cost commodity wireless cameras, keypads, card readers, and card writers has made it a relatively simple form of fraud, with comparatively low risk to the fraudsters.

In an attempt to stop these practices, countermeasures against card cloning have been developed by the banking industry, in particular by the use of smart cards which cannot easily be copied or spoofed by unauthenticated devices, and by attempting to make the outside of their ATMs tamper evident. Older chip-card security systems include the French Carte Bleue, Visa Cash, Mondex, Blue from American Express and EMV '96 or EMV 3.11. The most actively developed form of smart card security in the industry today is known as EMV 2000 or EMV 4.x.

EMV is widely used in the UK (Chip and PIN) and other parts of Europe, but when it is not available in a specific area, ATMs must fall back to using the easy–to–copy magnetic stripe to perform transactions. This fallback behaviour can be exploited. However, the fallback option has been removed on the ATMs of some UK banks, meaning if the chip is not read, the transaction will be declined.

Card cloning and skimming can be detected by the implementation of magnetic card reader heads and firmware that can read a signature embedded in all magnetic stripes during the card production process. This signature, known as a "MagnePrint" or "BluPrint", can be used in conjunction with common two-factor authentication schemes used in ATM, debit/retail point-of-sale and prepaid card applications.

The concept and various methods of copying the contents of an ATM card's magnetic stripe onto a duplicate card to access other people's financial information was well known in the hacking communities by late 1990.

In 1996, Andrew Stone, a computer security consultant from Hampshire in the UK, was convicted of stealing more than £1 million by pointing high-definition video cameras at ATMs from a considerable distance and recording the card numbers, expiry dates, etc. from the embossed detail on the ATM cards along with video footage of the PINs being entered. After getting all the information from the videotapes, he was able to produce clone cards which not only allowed him to withdraw the full daily limit for each account, but also allowed him to sidestep withdrawal limits by using multiple copied cards. In court, it was shown that he could withdraw as much as £10,000 per hour by using this method. Stone was sentenced to five years and six months in prison.

Related devices

A talking ATM is a type of ATM that provides audible instructions so that people who cannot read a screen can independently use the machine, therefore effectively eliminating the need for assistance from an external, potentially malevolent source. All audible information is delivered privately through a standard headphone jack on the face of the machine. Alternatively, some banks such as the Nordea and Swedbank use a built-in external speaker which may be invoked by pressing the talk button on the keypad. Information is delivered to the customer either through pre-recorded sound files or via text-to-speech speech synthesis.

A postal interactive kiosk may share many components of an ATM (including a vault), but it only dispenses items related to postage.

A scrip cash dispenser may have many components in common with an ATM, but it lacks the ability to dispense physical cash and consequently requires no vault. Instead, the customer requests a withdrawal transaction from the machine, which prints a receipt or scrip. The customer then takes this receipt to a nearby sales clerk, who then exchanges it for cash from the till.

A teller assist unit (TAU) is distinct in that it is designed to be operated solely by trained personnel and not by the general public, does integrate directly into interbank networks, and usually is controlled by a computer that is not directly integrated into the overall construction of the unit.

A Web ATM is an online interface for ATM card banking that uses a smart card reader. All the usual ATM functions are available, except for withdrawing cash. Most banks in Taiwan provide these online services.

Memory and trauma

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